When you use Jiivo, some information is shared with us. This section covers what data is collected, how it is used, and how it is kept secure.
Last Updated: January 2026Jiivo your Privacy Committed to your security.
Jiivo is a trusted online gaming platform built for players in Bangladesh. We understand that your personal information matters to you, and you have every right to expect it to be kept safe. This privacy policy explains what data Jiivo collects, how it is used, and the measures we take to keep your information secure.
This privacy policy applies to Jiivo's website, mobile app, and all other digital services. By using Jiivo's services, you are considered to have accepted this privacy policy, so please read it carefully.
This privacy policy is written in English for users in Bangladesh. If you have any questions, please reach out to our support team.
Jiivo believes transparency is the foundation of trust. That is why we have written this privacy policy in plain language, free of legal jargon and hidden clauses. Your data is a responsibility we take seriously — not a business asset.
Under Jiivo's privacy policy, we only collect information that is genuinely necessary to provide you with the best possible service. Requesting unnecessary data goes against our principles.
We never collect and will never ask for the password, PIN, or OTP associated with your payment account.
| Data Types | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account Management & KYC | For as long as your account remains active |
| Contact Information | Notifications & Support | For as long as your account remains active |
| Financial Information | Transaction Processing | 5 years (legal obligation) |
| Gaming Activity | Service Improvement & AML | 3 years |
| Device & Log Data | Security & Technical Support | 12 months |
The core principle of Jiivo's privacy policy is simple: your data is used solely to improve the service we provide to you. We never use your information for purposes beyond that.
Jiivo does not sell your information to advertisers or third parties. This is a firm, non-negotiable principle of our privacy policy.
Jiivo shares your personal information with third parties only in specific, necessary circumstances. This privacy policy clearly outlines each of those situations.
Jiivo never sells or transfers your information to marketing companies, advertising networks, or data brokers.
The third parties we work with are contractually bound to uphold our privacy standards. They may not use your data for any purpose beyond what is specified.
Jiivo's website and app use cookies and similar tracking technologies. As part of this privacy policy, we want to be fully transparent about how cookies are used.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
You can manage cookies in Chrome, Firefox, and other browsers via Settings > Privacy > Cookies.
Jiivo follows industry-standard technologies and processes to protect your data. This commitment to data security sits at the heart of our privacy policy.
No method of transmission over the internet is 100% secure. That is why you should use a strong password and never share it with anyone.
Under Jiivo's privacy policy, you have several important rights over your own data. It is important that you are aware of these rights.
You can request to see what information Jiivo holds about you.
If any of your information is inaccurate, you can request a correction.
In certain circumstances, you may request that your data be deleted.
You may request to restrict the use of certain types of your data.
You can request a copy of your data in a commonly readable format.
You may withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days. Identity verification may be required in some cases.
Jiivo may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, you will be notified via your registered email or a platform notification.
If you have any questions or concerns about this privacy policy, please contact our support team. We are always here to help.
For any privacy-related requests or questions, email us at: [email protected]
Thank you for reading this privacy policy. Jiivo will always respect your privacy and remains committed to protecting your information.
We do not just follow the rules — we want to earn your trust. Here are six reasons why.
All data transfers between your device and our servers are secured with 256-bit SSL encryption. Interception of your data in transit is not possible.
Jiivo will never sell your personal information to advertisers or data brokers. This is our strongest and most unwavering commitment under this privacy policy.
What data we collect and how we use it — all clearly outlined in this Privacy Policy. No hidden terms.
Requests to access, correct, or delete your data are processed within 30 business days. We are committed to upholding your rights.
Independent cybersecurity experts regularly review Jiivo's systems, and any vulnerabilities identified are addressed promptly.
Jiivo's privacy policy is built in accordance with international data protection standards, ensuring your information is protected to the highest level.
The questions our users ask most often about privacy.
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